FAQ

ABOUT OUR PRODUCTS

What types of wristbands do you supply?

We supply a range of wristbands for event accesscontrol, security and promotional purposes. ID&C can provide solutions to suit a wide range of budgets and requirements. Our products can be customized online and are produced at the highest quality. We also offer a range of RFID products, which are becoming increasingly popular among festivals, waterparks, hotels and conferences.

Explore our range of wristbands available now:

How secure are your wristbands?

Our event wristbands are incredibly secure and are trusted among some of the biggest festivals, events and resorts across the U.S, UK and Europe. Most of our wristbands are made for one-time-use, meaning once they have been applied to a wrist, they cannot be removed without breaking the wristband.

What is RFID?

Radio-frequency identification (RFID) is a term describing a wireless, non contact system that uses radio waves to transfer data from a carrier to a device, for the purpose of identification. Demand for RFID at music festivlas, sports, waterparks, resorts and conferences is growing as it provides better security for visitors and staff, as well as improving entry admission. RFID enables events and resorts to offer cashless payments, and provides ways for brands to run effective activations to increase awareness and drive sponsorship revenues.

Find out more about our range of RFID solutions here.

What other products do you offer besides wristbands?

Besides event wristbands, ID&C offer a large range of credentials for use at sports events, resorts, waterparks, themeparks and conferences.

Explore our range of other products now:

Can you print barcodes on your wristbands?

Yes. ID&C can apply custom printed barcodes, QR codes and variable data options on to almost all of our products. Read more about our barcode wristband options.

I can't find what I am looking for online... Can you help me?

If there is a specific color / shape or special requirement you have for a wristband or badge, or you want to create something completely bespoke, get in touch with our friendly and knowledgeable sales team on 941.739.6935 or email [email protected] - one of our team will be happy to discuss your requirements and can advise on the best possible solution.

ARTWORK & DESIGN

Can I create my own design online?

Yes. You can create your own designs for lanyards, wristbands and laminates on our website. You can choose custom colors, custom fonts and upload your own logos. Start your custom design online here.

Can I add my own logo and text to a wristband?

Yes you can. Use our easy online design tool and create your own custom products here.

What are the requirements for adding my own artwork?

We recommend that any artwork you upload for your designs have a resolution of at least 300dpi.

Preferably any images you upload will be EPS Vector files, although you can also upload PNG, JPG, and JPEGs.

How can I send/upload completed artwork?

We don't currently have a function to upload completed artwork online, but we are working on this!

If you have a completed piece of artwork that you would like to send to us, we recommend that you complete your order online, by creating a blank design and add the text "ARTWORK EMAILED" to the design, then send your artwork to [email protected], making sure to include your order reference.

If you are unsure, please call our team on 941.739.6935

Do you have downloadable artwork templates?

Most of our product pages include a link to an editable PDF template that you can add your own artwork to.

I'm trying to upload my artwork but it's not working...

Make sure that you are uploading files in supported formats. We currently support jpeg, jpg, pdf, if, and png files. If you are still having difficulties, please get in touch with our sales team on 941.739.6935 or email [email protected]

Will I get an artwork proof before my order is printed?

Once you have completed your order, you will receive an order confirmation email from us (ensure to check your spam/junk folder if you don't receive it within a few minutes). You will be able to see a preview of your design/s and there will be a link to view the full proof online. If you spot an issue or a mistake with your design, please get in touch with us as soon as possible by emailing [email protected] or calling 941.739.6935

PLACING AN ORDER ONLINE

How do I order online?

Simply browse our website prodcut categories for your required item or use the search bar at the top of the page to find what you are looking for.

When you view a product page, you will either see an option to customize it or add to basket. If you are designing your own item, follow the steps using our online design tool and add to the basket.

The checkout process will take you through a number of steps, asking you to fill out your shipping and billing address details, then you will be asked to select a shipping option. Here you will be able to see the estimated despatch date for your order. This will be followed by the payment stage, where you will be asked to enter your card details or pay via PayPal. You will then be asked to confirm your order, once your order is confirmed, you will see an order succes page with your reference number.

You will also receive an order confirmation email within a few minutes - be sure to check your junk/spam folder if you do not receive it.

Do the prices shown include VAT?

Prices across the site are shown without sales tax. Any appropriate state sales tax will be calculated during the check out stage, once you have confirmed your zip code.

What payment methods do you accept?

We accept payment by Paypal and most major credit cards. Orders placed offline can also be paid via check, wire transfer and ACH.

Can I amend my order?

If your order has not been processed and put into production yet, we should be able to make changes to it. Please call us on 941.739.6935 as soon as possible if you need to make changes to an order that is already been placed.

Can I cancel my order?

Providing your order has not been processed and put into production yet, we will be able to cancel your order. To do so, please call us ASAP on 941.739.6935

Can I see a sample before buying?

You can request samples via our online sample request form. Please note, we are unable to produce custom samples for your designs due to the production costs and times for some products.

Will I save money if I order more?

All of our products have price breaks based on volume, typically the more you buy, the lower the unit cost of each product.

Can I place a repeat order without creating a re-design?

If you sign up for an online account at the time of your order, you will be able to access that order and any future orders by going to the "My Account" section. If you choose to "Reorder", the items will automatically be added to your basket, ready for checkout.

SHIPPING & RETURNS

How soon will I get my order?

The lead times depend on which items you have ordered from us, we advise you carefully check the stated lead times on the individual product pages before placing your order. You should also see an estimated shipping date in your cart and also when you are checking out.

Here is a list of our average lead times for our most popular products:

  • Tyvek Wristbands: 1-2 business days
  • Vinyl Wristbands: 3-5 business days
  • Fabric Wristbands: 2-3 weeks
  • Silicone Wristbands: 2-3 weeks
  • Printed Lanyards: 2-3 weeks
  • Laminate Passes: 2 weeks
What are the shipping costs?

For our shipping charges, please see our Shipping Info page for more details.

Do you ship internationally?

We ship to most countries worldwide, to see our international shipping rates and a list of countries we ship to, please see our Shipping Info page for more details.

What if I need my order before the stated lead time?

If you require a product before the earliest shipping date stated on the product page, please contact us directly on 941.739.6935 to see if we can expedite the order process for you.

How can I track my order?

Once your order has been despatched from our warehouse, you will receive an email with the tracking details and a link on how to track your order online.

Do you accept returns?

If you wish to return any ready-made or stock items, they must be returned within 14 days, undamaged and their original packaging. Please contact us so that we can send you a returns form to complete and send back to us with your order.

For customized orders, we cannot accept returns unless there is a problem with the order due to a production or manufacturing fault. If there is a problem with your order due to goods being damaged or an error on our part, please contact us as soon as possible on 941.739.6935.

CUSTOMER SERVICE

How can I contact you?

You can get in touch with us by sending a message on our contact page or call us on 941.739.6935.

There is a problem with my order...

If you receive your order and find an issue with it, please contact us as soon as possible on 941.739.6935.